Return & Refund Policy

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Return policy

 We have a customer friendly return policy .You will have to just write us on [email protected], contact us on +91 7021623345, or create a return from the panel within 24 hrs from time of product delivered & return steps will give from our customer support executive.

  1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
  2. Mention the Company Name Navrangi.com and Order Number on the return package.
  3. Last date of return shipping: 14 days from date of delivery. We will not be able to accept returns if dispatched after 14 days from date of delivery.
  4. Shipping feesand costs for returning the goods and/or products are to be borne solely by the customer.
  5. Cancellations after Shipping: For cancellation requests that come in after the products have been shipped, a ‘Shipping & Handling’ Fee of INR 50/- will be adjusted against the refundable amount.

 

Return Shipping Cost:

The cost of return shipping will be born by the Pramod Traders incase of wrong product received. For any Size variation or change in mind, etc reason return shipping cost will be born by the customer. Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.

Refund: For confirmed return refund will be done within 24 hrs once the product is received to our supplier address.

Options after Return:

You can choose to do one of the following

  1. Request a replacement, either the same item or a different item from the website
  2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website up to the returned value.
  3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.

 

Packaging Advice:

It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.

 

Conditions of Return

Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged. Returns shipping cost will not be covered by Navrangi.com ‘Made to order’ Clothes and jewellery are not covered under the return policy.

 

What we do about mispricing

Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

 

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Navrangi.com reserves the right to cancel all past, pending and future orders without any liability. Navrangi.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer doesn’t reply to the payment verification mail sent by Navrangi
  • Customer fails to produce adequate documents during the payment details verification
  • Misuse of another customer’s phone/email
  • Customer uses invalid email and phone no.
  • Overuse of a voucher code
  • Customer returns the wrong product
  • Customer refuses to pay for an order
  • Customer is involved in the snatch and run for any order.

 

Damage

We try our best to delivery 100% good quality products, but unfortunately it may happen sometimes product is delivered damaged. In such case we required a photo to be sent to us within 48hrs from the time of delivery. Without photos sent in given time we will not be able to process replacement. In case of products not available return upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by Navrangi.com about refund. Investigation may take 3-4 days for international deliveries.

 

Color & Description Disclaimer

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Navrangi.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Navrangi.com  Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Navrangi.com is aware of this genuine problem.

While ordering on internet, we suggest that customers should be extra careful of following –

  1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
  2. Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
  3. Sea Green color sometimes looks Aqua blue and the other way around.
  4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
  5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. You are deemed to have accepted the terms and conditions. Navrangi.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

 

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

An Email will be sent to [email protected] seeking/providing following information:

Short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other box (If any)(Try to cover the sides which look tampered/damaged as per the customer)

The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments

The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

Customer fails to provide adequate information about the case

Customer fails to provide snapshots of the packet and box (if any)

Customer must not dispose the packaging for 3-4 days post-delivery and wait for next details to be sent by customer support team

 

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