We have a customer friendly return policy .You will have to just write us on [email protected], contact us on +91 7021623345, or create a return from the panel within 24 hrs from time of product delivered & return steps will give from our customer support executive.
Return Shipping Cost:
The cost of return shipping will be born by the Pramod Traders incase of wrong product received. For any Size variation or change in mind, etc reason return shipping cost will be born by the customer. Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.
Refund: For confirmed return refund will be done within 24 hrs once the product is received to our supplier address.
Options after Return:
You can choose to do one of the following
It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.
Conditions of Return
Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged. Returns shipping cost will not be covered by Navrangi.com ‘Made to order’ Clothes and jewellery are not covered under the return policy.
What we do about mispricing
Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Navrangi.com reserves the right to cancel all past, pending and future orders without any liability. Navrangi.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
We try our best to delivery 100% good quality products, but unfortunately it may happen sometimes product is delivered damaged. In such case we required a photo to be sent to us within 48hrs from the time of delivery. Without photos sent in given time we will not be able to process replacement. In case of products not available return upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by Navrangi.com about refund. Investigation may take 3-4 days for international deliveries.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Navrangi.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Navrangi.com Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Navrangi.com is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following –
Beads and Sequences missing or Coming off
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. You are deemed to have accepted the terms and conditions. Navrangi.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
An Email will be sent to [email protected] seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box (If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box (if any)
Customer must not dispose the packaging for 3-4 days post-delivery and wait for next details to be sent by customer support team
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